FAQ H&S

FAQ

How do I place an order through your ordering system?
You can place an order by logging into our ordering system at www.companyh7s.com and adding products to your cart. Follow the instructions to complete the order.
 

How can I change or cancel my order?
As long as your order has not yet been shipped, it can be changed in your shopping basket. After dispatch, please contact your regular sales contact to change your order, if this is still possible.

What is the delivery time for orders?
Delivery time may vary depending on your location and the size of your order. Please contact your regular sales contact for specific information.

Can I track the status of my order through the ordering system?
For the most up-to-date status of your order, please contact your regular sales contact.

Does H7S offer an option for re-order through the ordering system?
If your order is almost the same time after time, you can place a re-order via the ordering system. This re-order is then customisable in your shopping basket.

What should I do if I have a complaint about a product or my order?
For complaints or specific questions, please contact your regular sales contact at any time.

 What should I do if I have received a damaged product?
Please contact your regular sales contact as soon as possible. He/she will give you instructions on how to return or replace the product.

Does H7S also supply products in bulk or by pallet?
The option pallet price on request is shown with each product. This request will reach your regular sales contact after sending. For other questions about bulk orders, please contact your regular sales contact.

Does H7S offer halal products in its range?
H7S has a wide range of halal-certified products. You can filter on this in the online ordering system, after which you will see the complete selection.
 

Which allergens may be present in products?
Allergen information is available on the packaging of each product. Please refer to the packaging for detailed and most up-to-date information.
 

Does H7S offer organic products in its range?
H7S has a wide range of organic products. You can filter on this in the online ordering system, after which you will see the complete selection.

How can I check if a product is in stock through the ordering system?
Product availability is displayed on the product pages of the ordering system. If a product is out of stock, this is also indicated.

How do I stay informed about new products and promotions?
You can stay informed about new products and offers by subscribing to H7S's online newsletters. In addition, new products are also included in the monthly offer sent to customers both by post and digitally, as well as the monthly promotions. Would you like to receive this information? Please contact your regular sales contact so they can add you to the list. Would you rather unsubscribe from one of the lists? This can also be done via your regular sales contact.
 

How does the payment process work through the ordering system?
For questions about payments, please contact your regular sales contact.

Are the displayed prices inclusive or exclusive of VAT?
All prices shown are always exclusive of VAT.
 

What should I do if I forget my password?
If you have forgotten your password, you can use the 'password forgotten' option on the order system login page to then reset your password.
 

How does H7S ensure the privacy and security of my personal data?
H7S takes your data privacy and security very seriously. Your personal data is stored in our internal business software, which can only be accessed by employees within H7S. This business software can only be accessed from our own H&S network, which means it cannot be accessed outside the organisation either.

I am experiencing issues with the ordering system. What should I do?
Is your question not listed here? Please get in touch with your regular sales contact if you experience any issues when using our ordering system. The team is ready to support you at any time!
 

I have an issue with my order placed through the ordering system. How can I report this?
Please get in touch with your regular sales contact if you experience any problems using our order system. We are ready to support you.
 

Does H7S offer training or manuals for using the online ordering system?
You can find most answers in our manuals or on this FAQ page. You can request a manual via your regular sales contact. Is your question not listed here? Then please contact your regular sales contact.
 

How can I update my account details, such as my email address or contact information?
You can update your account details by logging into your account at www.companyh7s.com. Go to your profile at the top right and make the necessary changes.