Why can't I connect to my VPN?

Introduction

Connecting to a VPN (Virtual Private Network) can sometimes present challenges. This article addresses common reasons why you might be unable to connect to your VPN and provides solutions for various error codes.

Common Causes of Connection Issues

1. Incorrect Login Credentials

Ensure that your username and password are correct. Incorrect login credentials are one of the most common causes of connection issues.

2. VPN Server Unavailable

The VPN server you are trying to connect to may be offline or undergoing maintenance. Try connecting to a different server.

3. Firewall or Antivirus Software

Sometimes, firewall or antivirus settings may block the VPN connection. Make sure your VPN software is allowed in your firewall and antivirus settings.

4. Network Issues

Check your internet connection. If you do not have access to the internet, you will also be unable to connect to the VPN.

5. Outdated VPN Software

Ensure that you have the latest version of the VPN client installed. Outdated software can cause compatibility issues.

6. Issues with the Hosting Provider

Sometimes, problems with the VPN server's hosting provider can affect the connection. This can range from server outages to network issues at the provider. Check the hosting provider's status page or contact their customer service for more information.

Common Error Codes and Solutions

Error Code: 800

Problem: The VPN connection could not be established.

Solution: Check if your internet connection is working and if the VPN server is available.

Error Code: 691

Problem: Authentication error.

Solution: Verify your username and password. Ensure you are using the correct login credentials.

Error Code: 619

Problem: The connection to the VPN server has been disconnected.

Solution: Check your internet connection and try reconnecting. If the problem persists, try connecting to a different server or contact our support team via our web form.

Error Code: 678

Problem: The connection attempt failed.

Solution: This may be caused by network issues. Check your internet connection and try again.

Error Code: 807

Problem: The connection could not be established because the VPN point-to-point connection failed.

Solution: Check your firewall settings and ensure that the VPN ports are open.

Error Code: 812

Problem: The connection failed because the VPN server rejected the connection.

Solution: This may also occur if the client configuration no longer matches the server settings. Updating the software can resolve this issue.

Conclusion

If you continue to experience issues connecting to your VPN, please contact customer support via the web form. Make sure to have relevant information, such as error codes and a description of the problem, on hand to expedite the diagnosis.

For more detailed information on setting up and troubleshooting your VPN, please refer to our other articles in the knowledge base.

If you are still having issue, please submit a request so we can help you out!