Troubleshooting Issues with the Tibber Pulse

There are several reasons why the Pulse may not be functioning properly. Many of these issues can be resolved by checking the Pulse LED light and following a few steps. If the installation is not going well, connect the Pulse to a power outlet using the micro USB port on the side and try again.

Step 1: Check if your 2.4 GHz router is activated.
Your router may have both a 2.4 GHz and a 5 GHz network; most new routers have both. The Pulse connects via the 2.4 GHz network. You can temporarily disable the 5 GHz network in your router settings during the pairing process. After pairing, you can turn the 5 GHz network back on.

First, check if the LED light is on and, if so, what color it is. The color of the light indicates the current status of the Pulse. Below the images, you can read more about the status of the Pulse and how to resolve the issue.

LED Light Status

• No Light:
  If the Pulse has no light, it is usually caused by one of the following two issues:

  • Pulse is Frozen: Try disconnecting the Pulse from the meter for 2 minutes, then reconnect it. If this was the issue, the Pulse should light up quickly (flashing white light). It may take 5 to 40 minutes for data transmission to resume (depending on the type of meter and the version of the Pulse).
  • Fault in the P1 Cable: The fault may be caused by a defective RJ12 cable. To test this, try connecting the Pulse to your meter with a different cable.

• Resetting the Pulse:
  If you are experiencing issues with the Pulse, you can reset it by following these steps:

  1. Disconnect the Pulse under Power-ups in the Tibber app.
  2. Disconnect the Pulse from the P1 port.
  3. Provide the Pulse with extra power via a micro USB if you have one; this is not included but is commonly found in most households (optional, but often works!).
  4. Press the reset button on the side of the Pulse for a few seconds with a pointed object.
  5. If the Pulse light is stable green, you can reconnect the Pulse under Power-ups in the Tibber app. Make sure the Pulse is connected to the micro USB during the installation process.
  6. Follow the instructions in the Tibber app.

If this does not work, please contact us via chat. Mention which steps you have tried and connect the Pulse to a USB power supply.

• Flashing Purple Light:
  This means that the Pulse is receiving insufficient power from your meter to complete the installation. Connect the Pulse to power via the micro USB port on the side.

• Static Green Light:
  The Pulse is connected to the meter and ready to be paired with the Tibber app. Open the app and go to 'Power-ups' → 'Tibber Pulse' and follow the steps.

• Flashing Green Light:
  The Pulse flashes green when you are in the process of installation via the Tibber app. Continue following the steps in the app.

• Flashing Bright Blue Light:
  The Pulse has received settings from the app and is trying to connect to our servers.

• Flashing Yellow Light:
  The Pulse is undergoing a software update. Please do not disconnect the Pulse during this process.

• Static Weak Blue Light:
  The Pulse is set up and active. You can now see real-time consumption in the Tibber app.

• Static Red Light:
  The Pulse cannot connect to your Wi-Fi network. This may be caused by an error in the router. Try restarting your router by unplugging the power for 30 seconds and then plugging it back in.

• Flashing Red Light:
  The Pulse cannot connect to our servers. This may be caused by a strict firewall or an error in the router/modem. First, try restarting the router/modem by unplugging the power for 30 seconds and then plugging it back in.

Resetting the Pulse

If you are experiencing issues with the Pulse, you can reset it by following these steps:

1. Disconnect the Pulse under Power-ups in the Tibber app.
2. Disconnect the Pulse from the P1 port.
3. Provide the Pulse with extra power via a micro USB if you have one; this is not included but is commonly found in most households (optional, but often works!).
4. Press the reset button on the side of the Pulse for a few seconds with a pointed object.
5. If the Pulse light is stable green, you can reconnect the Pulse under Power-ups in the Tibber app. Make sure the Pulse is connected to the micro USB during the installation process.
6. Follow the instructions in the Tibber app.

If this does not work, try resetting it again. It may sound strange, but sometimes 2 to 3 resets are needed. After 3 attempts with no results, please contact us via chat. Mention which steps you have tried and connect the Pulse to a USB power supply.

Additional Tips for Connecting the Pulse:

• Disable the VPN on your phone if it is on during the connection process.
• Disable the Cookie Blocker on your phone if it is on during the connection process.
• Using a work phone? Try using a different phone or tablet to connect.
• Are you using DNS over TLS on your router (encryption)? Try disabling it when connecting to the Pulse.

Notes: If you have disabled anything while connecting your Pulse, you can easily reconnect it once you are done.

If you are still experiencing issues, please reply to this message. Be sure to mention which steps you have tried to execute.